Fulfillment, Cancellation, and Refund Policy
At Team Create Yourself, we are committed to providing high-quality health coaching services to help our clients achieve their wellness goals. Please review our fulfillment, cancellation, and refund policies below.
Fulfillment Policy
Upon purchasing a health coaching package, clients will receive access to personalized coaching services, including but not limited to customized nutrition and fitness guidance, hormone and gut health support, and ongoing accountability. Services are delivered through virtual app-based communication, and other resources as outlined in the client’s program agreement.
Cancellation Policy
The Client agrees to provide at least two weeks’ advance notice if they need to cancel health coaching services. Notice of cancellation must be provided to the Coach via personal message in the app at least two weeks prior to the next scheduled payment.
If the Client cancels health coaching services with less than two weeks’ notice, they will be responsible for completing the next upcoming payment.
If a Client cancels the remainder of their coaching package, they will be responsible for paying 50% of the remaining balance of their agreed-upon coaching package.
Exceptions may be made for extenuating circumstances, at the Coach's discretion.
Refund Policy
Due to the personalized nature of our health coaching services and the time invested in creating tailored plans, all payments are non-refundable once services have begun.
If a Client cancels before their first coaching month begins and within 24 hours of their initial payment, they may request a full refund.
After 24 hours or once services have commenced, no refunds will be issued.
If a Client experiences a medical or personal emergency that prevents them from continuing their coaching package, they may request a credit toward future coaching services, subject to approval by the Coach.
By purchasing our services, the Client acknowledges and agrees to these terms.
For any questions regarding this policy, please contact us directly.